Blue Chip HeatingSolutions Ltd

Legal

Privacy Policy

Last updated: September 2026

Blue Chip Heating Solutions Ltd ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We collect the following personal data when you contact us or use our services:

  • Contact form submissions: name, email address, phone number, postcode, service interest and message content.
  • Phone enquiries: your phone number and call details.
  • Email enquiries: your email address and correspondence content.
  • Technical data: IP address, browser type and pages visited (via analytics, if enabled).

2. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotes.
  • Schedule surveys and installations.
  • Process Boiler Upgrade Scheme grant applications.
  • Provide aftercare and maintenance services.
  • Send relevant updates about our services (only with your consent).

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: when you submit our contact form or request a quote.
  • Contract: when we carry out installation work for you.
  • Legitimate interest: to respond to your enquiries and provide customer service.
  • Legal obligation: to comply with MCS, NAPIT and Building Regulations requirements.

4. Data Storage and Security

Your data is stored securely on Cloudflare infrastructure (D1 database and Workers) and processed within the UK/EU. We use Resend for email delivery. All data is encrypted in transit (TLS) and at rest. Access is restricted to authorised personnel only.

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

  • Enquiry data: up to 24 months after last contact.
  • Customer records: 7 years (Building Regulations requirement).
  • Grant documentation: 7 years (BUS scheme requirement).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request).
  • Rectify inaccurate data.
  • Erasure of your data ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at contact@blue-chip-heating.url.solar or call 07488845316.

7. Cookies

We use minimal cookies. See our Cookie Policy for details.

8. Third-Party Services

We use the following third-party services that may process your data:

  • Cloudflare: web hosting, email routing and database storage.
  • Resend: email delivery service.
  • Google Fonts: font delivery (anonymised).

9. Data Breaches

In the event of a personal data breach, we will notify the Information Commissioner's Office (ICO) within 72 hours and affected individuals without undue delay, as required by UK GDPR.

10. Complaints

If you have a complaint about how we handle your data, contact us first. You can also complain to the ICO at ico.org.uk or call 0303 123 1113.

11. Contact

Blue Chip Heating Solutions Ltd
West Bromwich, B71 2PP, West Midlands, UK
Tel: 07488845316
Email: contact@blue-chip-heating.url.solar