Legal

Terms & Conditions

Last updated: September 2026

These terms and conditions govern the relationship between Blue Chip Heating Solutions Ltd ("we", "us", "our") and our customers ("you"). By engaging our services, you agree to these terms.

1. Services

We provide MCS certified installation of air source heat pumps, solar PV systems, battery storage and domestic electrical work. All installations are carried out in accordance with MCS, NAPIT and Building Regulations standards.

2. Quotations

All quotes are valid for 30 days from the date issued. Quotes are based on information provided at the time of survey. Any additional work required due to unforeseen circumstances will be discussed and agreed with you before proceeding.

3. Boiler Upgrade Scheme Grant

We assist with the Boiler Upgrade Scheme (BUS) grant application on your behalf. The £7,500 grant is subject to eligibility criteria set by the UK government. We cannot guarantee grant approval. If the grant is not approved, the full installation cost becomes payable by you.

4. Payment Terms

• Deposit: 25% of the total quote to secure your booking and order materials.
• Progress payment: 50% on commencement of installation work on site.
• Balance: 25% on completion and commissioning of the system.
• Grant deduction: the £7,500 BUS grant is deducted from your final balance once approved.

Payments can be made by bank transfer, cheque or card. Late payments may incur charges.

5. Warranties

• Heat pumps: manufacturer warranty of 5–7 years (extendable to 10 years).
• Solar PV: 25-year manufacturer performance warranty.
• Battery storage: manufacturer warranty (typically 10 years).
• Workmanship: 2-year warranty on our installation work.

Warranties are valid only if the system is maintained according to manufacturer guidelines. Damage caused by misuse, neglect or third-party modifications is not covered.

6. Cancellation

You may cancel your contract within 14 days of signing without penalty (Consumer Contracts Regulations 2013). If work has already commenced, you may be liable for materials ordered and work completed up to the cancellation date. Deposits are non-refundable for custom-ordered materials.

7. Access and Site Conditions

You must provide safe and reasonable access to your property for survey and installation. We are not liable for delays caused by site conditions outside our control. You must inform us of any known hazards (asbestos, structural issues, etc.) before work begins.

8. Liability

We carry full public liability insurance and professional indemnity insurance. Our liability is limited to the cost of the installation work. We are not liable for indirect or consequential losses.

9. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including weather, supply chain disruptions, or government restrictions.

10. Complaints

We aim to resolve all complaints within 14 days. If you are not satisfied, you may escalate to TrustMark or NAPIT, our certification bodies. Contact us at contact@blue-chip-heating.url.solar or 07488845316.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Contact

Blue Chip Heating Solutions Ltd
West Bromwich, B71 2PP, West Midlands, UK
Tel: 07488845316
Email: contact@blue-chip-heating.url.solar